mei le
Ordered hor fun, bee hoon and mixed rice (tze char style) on a Tuesday evening. Had to pay through the Kopitiam app. Order was recorded as 3x bee hoon. What's more atrocious is the exorbitant dabao (takeaway) fee - $4.90 (refer to picture attached)! Mind you, it's 3 packets. Do you not do audit properly? It is your responsibility to make sure that the cost breakdown is clear at first glance to buyers. Yet, what the uncle did instead was to repeat "just look at the screen and pay the price". I would understand your annoyance if you had many customers waiting, but not only did you not have many customers, you also have several staff inside focusing on fulfilling the orders. I saw that there are other stores with the same name and they have good reviews on the staff's attitudes. Perhaps you should considering shifting those staff over to train the staff here on proper customer service etiquette and retrain them on how to correctly use the Point of Sale (POS) system for the sake of the customers as well as for audit. Well, if the staff in question here is the owner or manage, please go and take courses or shadow those in the other branches so that you can pick up these essential basic skills. At the end of the day, although the interaction between customer and staff is supposed to be short, it is still fundamental to have good customer service, at the least answer questions once and for all. Failure to disclose information is considered dishonesty and can be reported to the relevant authorities. The food is decent though! I appreciate the cooking staff for putting their heart into the food they cook :)